Who We Are

9toSpine is an online retailer of physiotherapist-informed musculoskeletal and orthopaedic support products for customers in Australia. Our website is 9tospine.com and you can contact us at hello@9tospine.com.

Information We Collect

We collect information needed to operate our store, process orders, provide customer support and improve your shopping experience. This may include your name, email, shipping address, billing details, order history, device information and website activity.

How We Use Your Information

• To process and deliver your order.
• To send order confirmations, shipping updates and support responses.
• To improve our website, products and customer experience.
• To run marketing, analytics and advertising when permitted.
• To protect our store from fraud and misuse.

Payment Information

Payments are processed securely by trusted payment providers used at checkout. We do not store full card numbers on our website.

Cookies And Analytics

We may use cookies, analytics tools and advertising pixels to understand site performance, improve the customer experience and measure marketing activity. You can manage cookies through your browser settings.

Sharing Information

We may share information with trusted service providers such as Shopify, payment processors, shipping and fulfilment partners, email platforms, analytics tools and advertising platforms where needed to operate our business.

Your Privacy Rights

You may contact us at hello@9tospine.com to request access, correction or deletion of your personal information, subject to legal and operational requirements.